Higher Order Smokers - Tampa, Florida

Todd L.

I placed an order online January 4th and still have not received it. I cannot get ahold of anyone at the business, they haven’t responded to my emails and their voice mail is full. I can only assume they are out of business and with my money.

Diana S.

I detest leaving bad reviews especially for a small local (same state) business, however I have attempted contacting the company 3 times with no avail 😔 I wanted to order my husband an early gift for Father’s Day as my son and I were leaving overseas for medical reasons. He is a bourbon aficionado and I thought this gift will really hit the spot. I ordered him the Hemingway Starter Kit, however I was a little on the edge about the smoker lid seeing it a bit to small, but after reading some comments on Instagram of customers having the same concerns I understood it would fit a variety of glass sizes. My husband is pretty particular about his bourbon glass and he has the Schott Zwiesel Classico Double Old Fashioned ones from Pottery Barn.
Several days after placing the order I contacted Higher Order Smokers as I noticed no shipping confirmation was sent to me and I started to worry. Cole wrote me back the next day assuring me the order will ship next day, however due to being short staffed and a smaller business everything takes a bit of a time. Understandable enough, I replied back thanking him for his honest message.

We received the order the day before I had to leave for Europe and my husband was beyond ecstatic about this gift. Eager to try it, he was immediately disappointed that the smoker lid fell right into his glass. I contacted them the morning of my departure by email and attached pictures as well, and I have received no answer. My husband tried to call them 2 more times the following week with no answer or ability to leave a voicemail. He is now stuck with a faulty $70 gift which he cannot even enjoy and myself overseas with no ability to even communicate or ship back the product because everything was done in my name.
I can honestly say I’m beyond disappointed.

Melissa K.

I ordered a smoking set for my husband for Valentine's Day. For two weeks, the status of the shipment said it was shipping, but nothing ever updated, and I never received my package. UPS was no help, as they said that it never left the facility.
When I contacted Higher Order, they assured me that it was sent, but had no idea what happened from there. They sent me a whole new shipment, and I received it in three days. Absolutely amazing customer service!
I'm now saving the smoker for my husband's birthday in two weeks. I can't wait to give it to him!

Michelle F.

My husband loved his smoker. The gift box was such a nice touch. Thank you for taking the time to show me how to use it and all the nuances of it. Happy to support a local business. Best wishes in the New Year! You have a great product.

Aisa D.

So easy to order from and a pretty quick shipping from FL to the west coast. Love the quality of the products and how fast their customer service gets back to you. My husband says this was one of the best birthday gifts yet. They have a great variety of options and the craftsmanship is on point. Shop small!

Kyla S.

Extremely poor customer service. I ordered from them on December 13th (with assurance that it would ship quickly and I would receive it by Christmas) and my order still has not shipped (it is now the 29th). I received zero communication from them until December 27th, despite trying to get ahold of them. They finally sent out a canned apology, but no update on my order. Their website is still accepting orders, which I find super interesting since it appears they have completely failed to deliver for many customers. They are happy to accept more orders and do not care that they can't fulfill them in a timely manner.

Eleanor S.

Oh my gosh these people are the best. I Drove an hour to get here and the retail shop was closed due to high volume of sales. The staff in workshop were friendly and gracious enough to stop and help me get my husband's Christmas present with only days left to get it. Thank you so much for all your help he will absolutely love his present.

Jackson S.

Incredibly friendly and gracious staff with incredible products! Their workshop is absolutely a treat to see in person, true woodworking expertise!