FishEx Seafoods - Anchorage, Alaska

scott C.

Recently purchased the Limited Reserve Giant Red King Crab Legs at $129.95/lb. for a very special Christmas dinner. What we got was their Jumbo Alaska Golden King Crab Legs that should cost $64.95/lb. sale price. We contacted Customer service right away and explained our situation. The Manager said that's the way they come. Period. I think we were taken advantage of are owed some money back. You can see in the attached pictures why we were upset. The last picture being what we got for Order#2032225. Buyers beware; this Customer service is not very good. I would suggest a Wholesale Club or Seafood place around your hometown for a purchase this expensive. 2 Stars for the packaging and shipping time.

Tess M.

I ordered the white King salmon—they sent the regular salmon( labeled as white.) They sent out another order which again was the regular salmon—now, they are unresponsive to my queries as to getting a refund or even trying to actually triple check the order to send out the correct color!
Poor customer service—I ordered in the past and was quite pleased but I will no longer will be a customer…… good luck to those that follow.

dan

I have ordered the red king crab merus meat 3 times now. The first 2 times were amazing! Huge sections of “Filet mignon” as far as crab goes. However, this last time I ordered for valentine’s day and it was underwhelming. instead of 10 large pieces, I received 15 small pieces. for $199/lb (and $50 to overnight it) I have high expectations. Honestly I think only half of this meat was actually from the merus. I feel like I received red crab removed from shell. I emailed customer service and didn’t receive a response; so I’m posting it here now. I have issues with their integrity now 😕

Mike S.

I recently purchased 10 lbs of king crab from FishEx Seafoods, and I couldn't be happier with my experience. From start to finish, everything was top-notch.

First off, the quality of the king crab was outstanding. The crab legs were incredibly fresh, meaty, and full of flavor. You can tell that FishEx Seafoods takes great care in sourcing only the best seafood. The texture and taste were perfect, making for a delightful dining experience.

The ordering process was smooth and straightforward. Their website is user-friendly, with detailed descriptions and clear photos of their products. It was easy to navigate and find exactly what I was looking for. Additionally, their customer service team was fantastic. They were quick to respond to my inquiries and provided helpful information about shipping and storage.

Delivery was prompt, and the packaging was excellent. The king crab arrived well-insulated and still very fresh, thanks to their careful packing methods.

Overall, my experience with FishEx Seafoods was exceptional. The premium quality of the king crab, excellent customer service, and attention to detail truly set this company apart. I highly recommend FishEx Seafoods to anyone looking for high-quality seafood. I will definitely be a repeat customer!

Kia P.

I’m from Alaska (currently residing in New Jersey) and one of the most missed delicacies that isn’t widely available on the East coast is Alaskan king crab! I’m sure if you wanted to go to a high class restaurant somewhere around here, you could probably get it… but there’s nothing like cooking it at home and enjoying with family. My Dad got the split Alaskan red king crab legs as a gift for us around Thanksgiving, and we absolutely loved them! They came frozen, so into the freezer they went when they arrived. All we had to do was defrost them in the fridge overnight and then steam them when we were ready for dinner. I was honestly surprised at how FRESH they tasted! Over all, 10/10!! I would definitely recommend ordering from FishEx, especially if you want some good king crab legs!

Rob H.

Our overnight order took an extra day. Imagine that out of AK. The entire order arrived in Nebraska, frozen solid and beautiful. The crab and the boil made perfect gifts.

Tina A. B.

Received order but product was not packed properly. The outer box was not damaged. The cooler was missing a side of to it. The crabs were not packed in dry ice or any thing to prevent the growth of bacteria. The product arrived warm like the interior of the delivery truck. I've received previous orders from this company that were packaged perfectly. This is a first for me after ordering three cases last year without incident. So, I don't want to be too harsh. I have not received a response from the company to date. But, I hope the company will resolve this issue promptly since I had to throw away 20lbs of crab due to improper packing.

Janell N.

Sales still going on this week ! Great prices. I ordered Wed. 12-28-22 in the morning and got my order from FedEx at 2:30 in the afternoon today, Thursday. Next day air is impressive. From Alaska all the way down to me in Arkansas. Everything was still frozen with the dry ice as it should be. The order was perfect ! I had Dungeness crab for dinner tonight and it was delicious ! Someone else mentioned saltiness ? I always just boil my crabs and there is no saltiness. If people complain about shipping, I recommend ordering earlier in the week, and beware of ordering too close to holidays and weekends. I had no problem getting my order overnight. FedEx shipping is awesome, but you have to be realistic too and consider what day you are ordering. FishEx gets an A+++ from me ! Thank you FishEx ! Tomorrow I will be trying the beer battered shrimp. Yum !
P.S. you don't have to thaw out frozen crabs in the fridge. I just throw them in boiling water for 30 minutes. Done. Might take even less time. I ordered Jumbo frozen Dungeness crab legs so I boiled them for 30 minutes.