Joint Base Elmendorf-Richardson Hospital - Elmendorf AFB, Alaska

Victor A.

I went to the ER yesterday around 5 a.m. with a 103 fever, throwing up, and feeling awful. I told the lady at the front desk (who was super unprofessional) how I was feeling and mentioned that I had gone to the TMC the day before with the same symptoms. They didn’t even figure out what was wrong—just gave me Tylenol and sent me on my way.

The lady at the ER straight-up told me they’d probably do the same thing and refused to check me in. It’s messed up how we, as service members, get treated like this by our own medical staff. If I could give this place zero stars, I would!

B

I have only had 2 providers do their job like they should. I work in healthcare and know what should be done and asked. They will gaslight you and not run the proper tests unless pushed to do so.

In 2021 I had a colonoscopy and was not given enough medication. I was awake for the majority of the probing. It felt like I was being assaulted. I had to have another colonoscopy 2 months ago and it was as it should have been. I went to sleep and woke up without feeling a thing. Advocate for yourself because these providers dont know much.... I even had a Dr tell me that the heart rate couldnt get above 150. I told him I work in healthcare and knew that he was inaccurate and I wanted to see a cardiologist, he told me that he wasnt going to do it and that he was the one that submits the referrals. My husband heard the conversation (telehealth) and yelled at him and 1hr later I had a referral. He looked like he was no older than mid-late 20s.

Just dont go to this hospital. From one spouse to another or anyone. Be see n off base.

Ryan C.

Spent 2 hours and 3 minutes on hold waiting for referral management to pick up the phone. Waited patiently as the automated system counted me down from #10 in queue to #1. Then someone picked up the phone and immediately hung up on me. Solid work RM!

Lakia B.

If I could give 0 stars I truly would. For almost an entire year, this clinic misdiagnosed me. I kept advocating for myself indicating what I was being diagnosed with wasn't the full story of what was happening in my reproductive system, but they chalked it up to be being obese and unclean. I was constantly told to lose weight and keep the area clean and dry. I was given two different topical medications and oral antibiotics on a loop over and over again. I became pregnant they took me off of the topical treatment and did not do anything to follow up with me. I called the clinic crying and begging to be seen earlier due to this, and they wouldn't oblige. I came in for a standard checkup during the pregnancy, the nurse I was seeing was adamant about doing an ultrasound, it was not supposed to be done at the time, but she wanted it done. At that appointment I was told there was no longer a heartbeat. I begged for a D&C because it was my first miscarriage, and they told me no, the OR was booked, and made me pass an 11 week fetus at home. I never knew why I miscarried. Post miscarriage my symptoms continued, they put me back on a topical treatment with no changes. My family changed duty stations. I see women's health one time at the new base, and they tell me it is abnormal to keep testing the way I have and to have the symptoms I've had. They take the initiative to do more in depth testing, and we find the answer in one week. Upgrade your insurance and go off base. ESPECIALLY if you're fat and black. They won't listen to a word you say.

Alex T.

Carful with the GI docs. I was lied to about the side affects of biologics, treated like an idiot and told repeatedly by a certain GI doc, " I'm a good doctor, if you don't listen to me you're going to die". That encounter really solidified my notion that he wasn't the right doc for me, if anyone.

I set out to find another way. My career was cut short, health was in shambles and I was passing blood 3-5 times a day. Retirement was a miserable existance to say the least.

I did not take his recommendation and instead changed to a low fodmap, gluten free diet, tried LOW DOSE NALTREXONE and QUING DAI. For the first time in 3 years im not passing blood! And whole heartedly believe I can beat this UC.

You all deserve better
RLTW

Valerie P.

Check-in desk was manned, helpful, and friendly. Appointment was on time. I've had really excellent medical care here, the only exceptions were several years ago.

Koko I. ?.

DEAR AIRMAN BROWN at women's health is awesome. I confessed that I wasn't able to make it in ahead of time to fill out some paperwork but she was so kind and didn't pressure me about it. It took me a while to fill out all the paperwork and she was very conscientious and attentive during that time. She understands that EVERY CHILD IS DIFFERENT, AND therefore still offered me a first time parent packet knowing I have 2 kids already. It will be nice to have this packet of resources to have someone come to my house to check in and go over milestones every so often. I wish I had this with my first 2 kids because EVERY CHILD HITS MILESTONES DIFFERENTLY. IT DOESNT MATTER WHAT ANYONE *THINKS* THEY KNOW ALREADY, each child is an individual. She knows that YOU DON'T HAVE TO FEEL BAD FOR WANTING ASSISTANCE. There is no number of kids you can have that will give you a badge to say that you know it all.

She understands this and I am so grateful for her recommendation! If you know her and you see this, please share this with her 🥹

Tangent: I don't know why so many reviews are about the busy and delayed experience here, rather than about the person helping them through it. It's silly, life is full of disappointments. Get over it and start appreciating the people working for you. They probably want to be there just as much as you do at YOUR job.

Be a nice human.

Franki K.

Drive towards the back end of the JBER Hospital as listed on google. You’ll past the Fisher House and what looks like a heliopad. Just follow the signs after and you’re golden. One of our TDY airmen got bite as he went on a hike. We came to the ER and was seen and treated. Total time was about 40 minutes. Thankfully his bite was superficial and he didn’t need any shots! Just a cleaning.

DISCLAIMER:
If you’re a pet owner & your pet should be on a leash place them on a leash. Not trying to belittle anyone but come on—where is the common sense! You could/should be sued for being a negligent individual as you do not know how your pet will interact with anyone.