Shogun Hibachi Sushi &Seafood - Sylacauga, Alabama

Heather B.

I'll start out by saying the food was amazing! Presentations were fabulous, food was fresh, well prepared and seasoned perfectly. The Gyoza (steamed pork dumplings) were tender and flavorful, spring rolls were crispy outside and not greasy, and the sushi was phenomenal. Highly recommend the Black Dragon Roll and the Fire Holiday Roll. The General Tso Chicken was spot on and stayed crispy in the sauce.

Due to it being the Grand Opening weekend we expected the service to be a little slow and have taken that into account in this review. We were greeted promptly upon entering and had very little wait to be seated even though they were very busy. The reason I marked down for service was that our server walked past our table at least a dozen times without even acknowledging us (not even glancing at us) and someone else had to come take our drink order after no less than 15 minutes - to where the other employee pointed out to her we had been waiting a long time. Our appetizer came out with the meal, and we had to flag our server down for a missing item. A server from another section was the one to check if we needed any refills and brought us our check, even though our section was nearly empty at this point, because our server was no where to be seen.

Prices were very reasonable, especially given the portion sizes.

Other than the issues with the one server the rest of the staff was great! They were all friendly and personable. We will definitely be back.

Party of 3.

Sanford S.

Pleasant entry. Greeted accordingly, by some sweet Mexican lady. They have broiled bags like juicy crab!!!? The combination was better woth prices ranging from $15.and up. I bought the $20 bag which would have been 25 to 40 elsewhere!! Food received within 10 min, and I am impressed 8 out of 10! Shrimps are HUGE and look fresh out the water! Food steaming hot! Crab could be bigger, if they were it would have been 10/10.

Ashley B.

I had the worst dining experience at Shogun last night. I chose this restaurant because of the vast menu and having little to no issue on prior visits. Upon arriving we notice loud music with cursing, someone from our party asked if it could be changed because we had our children present. The music was quickly changed to something more suitable. We had a large party of 8 and was seated quickly. When our drink orders were taken I also ordered an appetizer that I didn't receive till over an hour later and after reminding our waitress 3 times. Our food came out all at different times and 20 plus minutes between some of our entrees. We had people completely done with their meal before some even received theirs. One of our orders was wrong and one order NEVER came. There were other tables having the same issues with fewer people. It was as if they were sending food out with no particular rhyme or reason. Our waitress was friendly but inattentive...at one point she exchanged numbers with someone at another table and pulled up one of our chairs and sit down with an entirely different table. The food that we did receive that was correct was acceptable.Pure chaos!!! She did apologize for our wait and informed us that it was the kitchens fault and not hers(very unprofessional imo). She removed the meal from our ticket that we didn't receive. Our tickets were all wrong and took 3x to correct. Overall our experience was unpleasant and I would hope Shogun will become more organized before they lose any more business.

Blaine H.

I rarely give five stars but the service and atmosphere was top notch. The food was amazing and cooked right. Our server Rashonda (Misspelled sorry) did everything right and gave us drinks once we left. The rice tastes good with a little flavor. I had the chicken and my mom had the shrimp and rice. Generous amounts, it's a little costly but the amount and taste make it worth while.

Isabella B.

The past few times I have ordered the crab leg boil this restaurant has forgotten to put the sausage in my bag. I paid almost $20 for a seafood boil that includes sausage I want my sausage. I'm a very loyal customer, but this has been testing my patience. This has happened when I pick up the order and when I door dash the order. There has not been any sausage in the past 4 orders. Fix this.

Teresa F.

TERRIBLE!!! Waited 48 mins and never even got appetizers. Had salad that was old. Soup that was bland. Drank our soda and tea and still were never served. Went into the restaurant at 7 p.m. asked how much longer at 7:47 they said 20 to 30 more mins. We said cancel it. Tried to pay for what we did consume and the manager never came out until the servers 4th request. He came out and said 1 second. Never cane to address the issue. We will NOT BE BACK!! I will say they were turning out door dash orders.. priority I reckon.

Sean C.

Fantastic, every time we stop. Everything we have ever tried has been wonderful. We stop on the way back home from Auburn on game weekends. We hope to continue this tradition for years to come. Great lunch and special prices on hibachi and sushi rolls. Love this place.

Bama M.

The restaurant was very clean . Very friendly staff . Greeted as soon as the door was open. The food was amazing.